# Optional trusted-adviser guide

The self-guided route is the default. A company may optionally ask a trusted
accountant, bookkeeper, trade-body adviser, IT support person, or another
approved helper to facilitate setup. This list is illustrative, not an
endorsement or assurance of competence.

The facilitator may:

- explain the starter journey and templates;
- help identify a low-stakes, read-only workflow;
- help workers operate the approved agent interface;
- point to the incident and withdrawal routes; and
- answer procedural questions consistently across arms.

The facilitator must not:

- choose a preferred arm or alter randomized order;
- supply protocol content during the agent-only arm;
- complete a participant’s work item;
- pressure anyone to participate;
- see identifiable outcome comparisons;
- make employment, output-use, or scale-up decisions; or
- introduce personal, sensitive, privileged, or out-of-scope data.

For each work item record the number of help requests and active support minutes.
Use zero, not blank, when no support occurred. Also record any support at day 30
and day 90. This makes facilitated adoption cost visible.

Before the pilot, agree a support script and service boundary. If the adviser is
paid, record commercial terms in the company’s normal procurement records, not
the pseudonymous outcome dataset.
